If at any time you are not completely satisfied with our products, please contact Jenni@thedragonlady.co.uk to let us know. We will do our best to fix the problem and make sure that it doesn’t happen again. If you have a complaint about one of our products, we will normally request the return of the product to test.
Please read through these terms and conditions and get in touch if you have any questions.
Terms and Conditions:
The purchase of products from the website is governed by these terms and conditions. By accessing the site and ordering any goods, you agree to be bound by these terms and conditions. The products supplied from this website are manufactured and packaged by The Dragon Lady. All goods remain the property of The Dragon Lady until paid for in full. Any email or other electronic acknowledgement by or of receipt of an order placed by you does not constitute legal acceptance of your order.
We can accept no responsibility for any information, practices or products of other parties linked to or from this website
When an order has been submitted on the website, we can reject it for any reason, although we will try and inform you of the reason without delay.
The order process is set out on the Website. Each step allows you to check and amend any errors before submitting. It is your responsibility to check that you have used the ordering process correctly.
Prices and Availability
The price of the goods and any additional delivery or other charges is as set out on the website at the date of the order. Prices and charges include VAT at the rate applicable at the time of the order. Our products and prices are subject to change at any time. We work hard to keep the website prices as accurate as possible, however we cannot accept orders if we find there is an error either in the description of the goods or the price advertised. If we discover an error after you have placed an order, we will contact you as soon as possible and give you the choice to cancel your order or to complete it at the correct price. If we are out of stock or a particular product we will contact you to advise and offer an appropriate substitute if available.
The description of the Goods is as set out in the website or any form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies on the size or colour of the Goods supplied. All Goods which appear on the website are subject to availability.
Delivery
Delivery charges are based on weight. Most orders are sent by Royal Mail first class signed for delivery (1-2 working days). Currently our posting days are Wednesday and Thursday.
If you would like a delayed despatch please let us know by using the special instructions box on the checkout page and we will aim for that. Please note, we cannot guarantee delivery on a specific day.
Goods are not packed in a way which is “pet proof”. We can accept no liability for goods damaged as a result of a pet gaining access to the goods, or for a pet consuming the goods.
International delivery is available, custom charges and import duties are payable when applicable.
We cannot accept liability for delays in delivery resulting from circumstances outside our control e.g delays to delivery due to the weather.
Privacy and security
We will retain and use all personal information provided by you strictly as detailed in our privacy policy. At no time will any of your information be sold to a third party.
We may only contact you by using email or other electronic communication methods if you have agreed to this.
Returns and refunds
Under the Distance Selling Regulations (2000) retail customers have the legal right to cancel an order within seven working days of receipt of the goods. Perishable goods and any custom orders are excluded from these regulations and cannot be returned unless faulty.
You can cancel your order at any time prior to dispatch. To cancel, please email jenni@thedragonlady.co.uk quoting your order reference. We will refund your money, if paid, as soon as possible. You do not have to give a reason for cancellation, but to help us improve the service we offer customers in the future, a brief explanation would be useful.
This cancellation policy does not affect your legal rights, for example if goods are faulty.
Liability
If there is a fault with the goods on your order, we may ask you to return the goods to us for examination, so we can work out what has gone wrong and ensure that the problem does not reoccur. If items are faulty we will either send replacements, or refund the value of the goods. Our liability in all cases is limited to the value of the goods purchased. We hereby exclude liability for any consequential loss, whether arising from the use of goods purchased, the late or non delivery or our carried or any other cause.
These terms and conditions and all disclaimers and other material on our website shall be governed by and construed in accordance with English law and any disputes shall be referred to the exclusive jurisdiction of the English courts to which both parties submit.